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Malaysia Digital Marketing Statistics 2020

Keep up to date with Malaysia's latest trends and statistics.

General Internet Statistics

  • As of Feb 2016, 66.7% of the Malaysian population are internet users.

  • Total population 31.5 million.

  • 44 million mobile subscriptions. (Malaysia Digital Association, 2016)

  • Malaysians of all age groups use the Internet, with most users in the 20 -
    34 with an average age of internet user is 33.0 years:

Below 15 years : 0.4%

15 - 19 years: 12.6%

20 - 29 years: 38.1%

30 - 39 years : 25.9%

40 - 49 years: 14.2%

​50 - 64 years: 7.5%

65+ years: 1.2%
(MCMC Internet Survey, 2017)

  • Malaysians access the internet through various devices:

Smartphone: 71%

Computers: 35%

Tablets: 14%

​TV Streaming Device: 4%
Wearable Tech Device: 1%

(We are Social, 2016)

  • Malaysians spend an average of 5.1 hours a day on the internet.

Mobile Messaging: 63%

Watching Videos: 70%

Mobile Gaming: 55%

​Mobile Banking: 47%
Mobile Map Service: 53%

(We are social, 2017)

  • ​Malaysia has a mobile penetration rate of 144.8%.
    (Malaysia Digital Association, 2016)
  • Malaysian active mobile users adds to 20 million with penetration rate of 65%.
  • Malaysian mobile subscription with 42.93 million, showed 139% from total population.
  • Malaysian active social media user with 22 million in population, accounts for 71% penetration. (We are social, 2017)
  • Malaysians of all age groups use the Internet, with most users in the 20 -
    34 with an average age of internet user is 33.0 years:

Below 20 years: 13%

20 - 34 years: 53.6%

35 - 49 years: 24.7%

50 - 64 years: 7.5%

65+ years: 1.2%
(MCMC Internet Survey, 2017)

  • Malaysians use the internet for various reasons with majority of the young people using the internet for personal (non-business or work) reason:

Communicate by text: 96.3%

Visit social networking sites: 89.3%

Getting information: 86.9%

Listen to music/online radio: 72.7%
(MCMC Internet Survey, 2017)

  • Malaysians spend an average of 3 hours and 43 minutes using mobile internet. Average mobile internet speed in Malaysia is 3.5 Mbps. (We Are Social, 2017)

  • By 2016, 35.3% of Malaysians make purchases online (Online shopping) (Internet Survey SKMM, 2016)

  • According to the report, nine out of ten (90,1%) Malaysian internet users go online to get information they needed.
    (Internet Survey SKMM, 2016)
  • Total active social media users are 25 million with 24 million accessing social media via mobile. (We are social, 2019)

  • Malaysians internet users demographic as of July 2018:

Below 20: 8.1%

20 - 29 years: 30%

30 - 39 years: 25.9%

40 - 49 years: 17.9%

50 - 59 years: 11.6%

​60+ years: 6.5%
(SKMM Internet User Survey, 2018)

  • There are 89.4% (21.9 million) access their smartphone, compared to other mediums such as laptop, netbook and PC desktop.

1. Smartphone: 96%

2. Laptop/notebook/netbook: 41%

3. Tablets: 18%

4. Television: 90%

​5. Device for Streaming in TV: 8%

6. E-Reader Device: 2%

7. Wearable Tech Device: 12%
(We are social, 2019)

  • Average Malaysian spend time using internet for 8 hours and 5 minutes a day, with an average daily time of using social media is 2 hours and 58 minutes. Average daily TV viewing time via broadcasting/streaming is 2 hours and 52 minutes, and average daily time spent listening to streaming music is 1 hour and 18 minutes. (We Are Social, 2019)
  • Malaysia’s average download speed was ranked 63rd out of 130 countries, with an average download speed of 22.56 Mbps.
    (NST, 2018)
  • 88% Malaysian prefer using smartphone for device usage:

Smartphone: 88%

Computer: 41%

Tablets: 18%

(We are Social, 2018)

  • Total number of population digital in Malaysia 31.83% penetration 76%
  • Unique mobile user 21.62 million penetration 68%
  • Internet users 25.08 million penetration 79%
  • Social media users 24 million penetration 75%
  • Mobile social users 22 million penetration 69% (We are Social, 2018)
  • Malaysians internet users demographic as of July 2018:

Below 20: 8.1%

20 - 29 years: 30%

30 - 39 years: 25.9%

40 - 49 years: 17.9%

50 - 59 years: 11.6%

60+ years: 6.5%

(SKMM Internet User Survey, 2018)

  • Malaysia has 80% of Internet penetration by total population as of January 2019.

  • Activities done online by Malaysians, with Communicate by Text placed the top with 96.5%, Social networks visit for 85.6% and Getting information online with 85.5% (We are Social, 2019)

  • Malaysians spend an average of 8 hours and 5 minutes using the internet via any device.

  • The average speed of mobile internet connections is 19.92 Mbps with average speed of fixed internet connections 64.48 Mbps.
    (We are Social, 2019)

  • By January 2019, 75% of Malaysian make purchase product or service online with 58% purchasing through mobile devices.
    (We are social, 2019)

  • Malaysian still prefer to shop online using desktop (68%) compared to shop online via smartphones (31%)
    (ecInsider, 2019)
  • Malaysia's Internet penetration is 85.7 per cent in 2018 and Individuals using Internet aged 15 years and above in Malaysia rose by nine percentage points to 80.1 per cent in 2017. (NST, 2018)

Social Media Marketing

  • ​Malaysians embrace social media, with 71% of internet users (22 million) having an account on a social media platform.

  • Total number of social users accessing via mobile is 20 million out of 22 million users. (We are social, 2017)

  • 83% of connected Malaysian are watching online video daily.

  • 70% of them watching videos on mobile. (We are social, 2017)

  • 65% of people who use social media in Malaysia are accessing social media through their mobile devices. (We Are Social, 2017)

  • Among social media networks in Malaysia, Facebook topped as the most active social platform with internet users accounting 22 million Malaysian users.

  • 64% of Malaysian Facebook users access Facebook everyday.

  • The popularity of Facebook is followed by Youtube with 68% Malaysian users, Whatsapp with 60%, Instagram with 47%.
    (We are social, 2017)

  • Malaysians have 1.6 times more friends on Facebook than the global average. (Soyacincau, 2016)

  • Malaysia is the leading country in South Eastern Asia in terms of time spend consuming video content.

  • Malaysia spends average 18 hours using internet each week, of weach 7.2 hours a week are watching online videos.

  • 80% of Malaysian netizen stream or download online video content each month. (Malaysia Digital Association, 2016)

  • The Top 5 Facebook pages ‘liked’ by Malaysians are:

Upin & Ipin 12,006,599 likes.
Tintu-Mon 10,249,149 likes.

PenMerah.com 5,480,930 likes.

My Networks 4,021,425 likes.
Nama Nama Islam 3,881,941 likes. (Mazeer.com, 2016)

  • Malaysians spend about 2.8 hours per day on average just on Social Media. (Malaysia Digital Association, 2016)

  • Malaysians use a wide variety of Social Media sites with Facebook being the most popular with 97.3% of Malaysian owned Facebook account followed by Instagram by 56.1%. (MCMC Internet Survey, 2017)

  • 64% of Facebook users access Facebook platform daily.

  • Malaysian has 22 millions of monthly active Facebook users, with 91% of the users accessing via mobile. (We Are Social, 2017)

  • The average number of fans the top 20 brands in Malaysia have is 1.6 million on Facebook, and 329k on Twitter. (Social Bakers, 2017)

  • According to statistics provided by Facebook, 94% of Malaysians discover products and brands on Facebook and 62% of them makes a purchase after the discovery. (Soyacincau, 2016)

  • Total member of active social media users 25 million.

  • Active social user as a percentage of the total population 78%

  • Total number of social users accessing via mobile 24 million.

  • Active mobile user as a percentage of the total population 74%
    (We are social, 2019)
  • Up to 96% of Malaysian users use mobile messengers and watch videos on mobile every month. (We are Social, 2019)

  • 69% from population in Malaysia using mobile for accessing social media. (We are social, 2018)

  • Most active social media platform in Malaysia:

1. Youtube 93%
2. Whatsap 91%
3. Facebook 91%

4. Instagram 70%
5. FB Messenger 64%
6. WeChat 47%

7. Twitter 44%
8. LinkedIn 29%
9. Skype 26%
10. Pinterest 25%
(We are social, 2019)

  • As of 2018, Facebook reveals that 22.4 million of Malaysian who have access to the internet are also on Facebook. The number increased by 0.4 million compared to the previous year.
    (Statista, 2019)


  • By January 2019, 98% of Malaysian Internet users watched videos online and 95% of them watching videos on mobile.

  • 47% of Malaysian netizen stream TV content via the Internet and 15% of them watch Esports Tournaments. (We are social, 2019)

  • The largest audience on Facebook page by Malaysian are:

Tintu-Mon 17,983,233
Upin - Ipin 12,322,892
Siakap Keli 5,680,868

Berita Harian Online 5,354,357

Harian Metro 4,996,101

(Social Bakers, 2019)

  • Facebook is the most visited in the statistics per day:

9:39 daily time per site.
4:00 daily pageview per visitor.

7.40% of traffic from search

(Alexa, 2019)

9:39 daily time per site.
4:00 daily pageview per visitor.

7.40% of traffic from search

(Alexa, 2019)

  • Social Media Statistics Malaysia on January 2019:

1. Facebook 85.98%
2. Pinterest 4.1%

3. Instagram 3.42%

4. Twitter 3.24%

5. Youtube 2.18%

6. Tumblr 0.65%

(Statcounter, 2019)

  • Facebook usage analysis :
    Total number of monthly active Facebook users: 24.00 million.
    Annual change in Facebook users: increase 9%.
    Percentage of Facebook users accessing via mobile : 92%
    (We are social, 2018)
  • May 2018 the average number of fans the top 20 brands in Malaysia have is 1,5 million on Facebook and 485k on Twitter.
    (Social Bakers, 2018)

  • 73% of consumers have been impacted by a brand’s social media presence when making a purchase decision.
    (Animoto, 2018)

  • The Internet remained as an important source of information for 96.5% users.
  • Leisure activities, listening to music or online radio was preferred by 77.6% of users. Meanwhile, downloading video and watching TV online takes account by 70.0%. (SKMM Internet User Survey, 2018)
  • According to 2018 State of Social Video Consumer Trends report that 93% of marketers say they’ve landed a new customer thanks to a video on social media, 88% of marketers are satisfied with the return on investment (ROI) of their video marketing efforts on social media, Facebook, YouTube, and Instagram are the top 3 platforms for marketers posting social marketing videos and video ads. (Animoto, 2018)
  • Top social media marketing companies in Malaysia, 2019 reviews:

1. SAYS.com
2. SushiVid.com

3. VoxEureka

4. Mirum Agency

5. SPLR Worldwide

(Clutch, 2019)

E-COMMERCE & M-COMMERCE

  • E-commerce spend by Category, Electronic $426.4 million, Furniture & appliances $260.8 million, Fashion & beauty $134.2 million, Food & personal care $71.8 million. (We are social, 2018)
  • As a result of Malaysia’s internet and mobile connectivity, as well as public sector encouragement, Malaysia has high rates of eCommerce usage. Malaysia boasts 15.3 million online shoppers (50 percent of the population) and 62 percent of mobile users their devices to shop online. (Export.Gov, 2018)
  • ​Top 10 e-commerce sites in Malaysia 2018, Lazada Malaysia, 11street Malaysia, Shopee Malaysia, Lelong.my ,Carousell Malaysia, Zalora Malaysia, Qoo10 Malaysia, eBay Malaysia, Fave, Hermo.
    (AseanUp, 2019)

  • E-Commerce growth by category, Fashion & beauty +18%, electronic +13%, Food & personal care +29%.
    (We are social, 2018)

E-PUBLISHING

  • Revenue in the ePublishing segment amounts to US$34m in 2019, revenue is expected to show an annual growth rate (CAGR 2019-2023) of 8.5%, resulting in a market volume of US$47m by 2023.
    (Statista, 2019)
  • The market's largest segment is eBooks with a market volume of US$20m in 2019.
    (Statista, 2019)

Email Marketing

  • The key figures like open rate and click rate have changed quite a bit for each country, with Malaysia being the only country enjoying significant growth in email open rate from 16.52% in 2017 to 23.38% in 2018.
    (SilverMouse, 2018)
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